Introduction
American Capital Mortgage Inc. ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://myamericancapital.com) or use our mortgage brokerage services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Information We Collect
Personal Information You Provide
When you apply for a mortgage or contact us for services, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Financial Information: Income, employment history, assets, liabilities, credit history, bank account information, tax returns, pay stubs
- Identification Information: Social Security number, date of birth, driver's license or government-issued ID
- Property Information: Property address, property value, intended use of property
- Loan Application Data: Loan amount, loan purpose, down payment amount, requested loan terms
- Other Information: Any additional information you provide in communications with us or through forms on our website
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and browsing activity:
- Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referring website
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and gather information about visitors and visits to our website
How We Use Your Information
We use the information we collect for the following purposes:
- Mortgage Processing: To evaluate your loan application, verify information, underwrite loans, and facilitate the mortgage origination process
- Service Delivery: To provide you with mortgage brokerage services and communicate with you about your application
- Legal Compliance: To comply with federal and state lending laws, anti-money laundering requirements, and other regulatory obligations
- Business Operations: To improve our services, website functionality, and customer experience
- Communication: To respond to your inquiries, send service-related notices, and provide updates about your application
- Marketing: With your consent, to send you promotional materials, newsletters, and information about our services
How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers and Business Partners
We work with third-party service providers to process your mortgage application, including:
- Lenders and Financial Institutions: We share your information with mortgage lenders to facilitate loan origination
- Credit Bureaus: We obtain credit reports as part of the loan application process
- Appraisers and Title Companies: We share necessary information to complete property appraisals and title searches
- Processing and Underwriting Services: Third-party vendors who assist in loan processing and underwriting
- Technology Providers: Companies that provide hosting, data storage, and other technical services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our agreements and policies
- Protect the rights, property, or safety of American Capital Mortgage Inc., our clients, or others
- Prevent fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent
We may share your information with other parties when you provide explicit consent.
Gramm-Leach-Bliley Act (GLBA) Notice
As a financial institution, we are required to provide you with notice of our privacy practices under the Gramm-Leach-Bliley Act. We do not sell your personal information to third parties. We share information with nonaffiliated third parties as permitted by law and as necessary to provide our services.
You have the right to opt out of certain information sharing. However, we cannot process your loan application if you opt out of sharing information with lenders and service providers necessary for loan origination.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection
- Physical security measures at our offices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on:
- The nature of the information
- Legal and regulatory requirements
- Our legitimate business needs
Mortgage-related documents and information are typically retained for a minimum of seven years in accordance with federal regulations.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
General Rights
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations
- Objection: Object to certain processing activities
- Data Portability: Request a copy of your data in a structured, commonly used format
State-Specific Rights
California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights including:
- Right to know what personal information is collected, used, and shared
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
Other States: Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights.
To exercise your rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Analyze website traffic
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated Privacy Policy on our website with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
American Capital Mortgage Inc.
439 Main Street, Suite 102
Orange, NJ 07050
Phone: 516-327-6000
Email: sunnyjain@amcaps.com
Consent
By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
Note: This Privacy Policy applies to American Capital Mortgage Inc. and the services we provide as a mortgage broker. For information about how specific lenders handle your data, please review their respective privacy policies.
SMS Messaging & Communications
By providing your mobile phone number and opting in, you consent to receive SMS (text) messages from My American Capital, including but not limited to messages related to account updates, service information, appointment reminders, and other business-related communications.
Consent to Receive Messages
By opting in to receive SMS messages, you acknowledge and agree that you are consenting to receive text messages from My American Capital at the mobile number you provided.
Message Frequency
Message frequency may vary depending on your interaction with our services. Messages may be recurring.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. After opting out, you will no longer receive SMS messages from us unless you re-subscribe.
Help Instructions
For help or additional information, reply HELP to any message or contact us directly using the information provided on our website.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan. My American Capital is not responsible for any charges incurred.
Privacy & Data Use
We respect your privacy. Your mobile number and personal information will not be shared, sold, or rented to third parties for marketing or promotional purposes. Your information is used solely for communication related to our services, in accordance with this Privacy Policy.